Customer Support Executive (Gurugram)

Job Description

About the job

Responsibilities

• Respond to customer queries and customers concern over phone.
• Making outbound calls to Customers as required.
• Provide support for Recovery of the account for end user.
• Maintain a deep understanding of client process and policies.
• Provide excellent customer service to our customers.
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you
Minimum qualifications

• Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service.
• Excellent communication skills in English and Hindi.
• Ability to provide great customer experience / solve customer issues/ Ability to upsell.
• A capacity to work on a computer efficiently for extended periods of time.
• Meeting the process CTQ’s on a daily/weekly/monthly basis.

Preferred qualifications

• Previous experience in a Banking or financial services role.
• Effective probing skills and analysing / understanding skills.
• Analytical skills with customer centric approach.
• Excellent proficiency with written English and with neutral English accent.
• You should be able to work on a flexible 24/7, (Rotational Shift), 5 Days working schedule (including weekend shift)24X7 Inbound Customer Care Support for Premium customers.