Customer Support Executive (Uttam Nagar)

Job Description

About New Era Bedding:

New Era Bedding is a leading mattress manufacturing company dedicated to providing customers with the highest quality sleep solutions. Our mission is to enhance the sleeping experience by delivering innovative, comfortable, and durable mattresses. We are committed to excellent customer service and continuous improvement.

Job Description:

We are seeking a dedicated and customer-focused Customer Support Executive to join our team. As a Customer Support Executive, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide detailed product information and assistance to customers.
• Handle and resolve customer complaints and issues efficiently.
• Process orders, returns, and exchanges.
• Maintain accurate customer records and update the CRM system.
• Collaborate with other departments to ensure smooth order fulfillment and delivery.
• Gather customer feedback and provide insights for product and service improvement.
• Stay up-to-date with product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; a degree in a related field is a plus.
• Proven experience in a customer support or similar role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills and the ability to handle difficult situations with tact.
• Proficiency in using customer support software and CRM systems.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.
• Positive attitude and a customer-centric approach.