1. Refund Eligibility

At Altariya, we are committed to providing high-quality recruitment services. If we are unable to provide a suitable replacement within the stipulated Three-Month Replacement Period, clients may be eligible for a refund under the following conditions:

  1. Eligibility Window: The refund request must be made within 14 days before the end of the Replacement Period.
  2. Payment Compliance: The client must have complied with our payment terms and have no outstanding dues.

2. Refund Process

  1. Notification: Clients must notify Altariya in writing via email, stating the reason for the replacement request and the inability to provide a suitable candidate.
  2. Verification: Altariya will verify the details of the request and communicate with the client to ensure that all necessary conditions are met.

3. Refund Calculation

  1. Full Refund: If a replacement candidate is not provided within the 2 weeks, the client is entitled to a full refund of the fees paid for that specific recruitment.
  2. Partial Services: If partial services have been rendered, Altariya may deduct a proportionate amount based on the services completed before processing the refund.

4. Refund Disbursement

  1. Timeline: Once the refund has been approved, it will be processed within 30 business days.
  2. Method: Refunds will be disbursed through the same mode of payment used by the client unless otherwise agreed upon in writing.

5. Exceptions

  1. Non-compliance: Refunds will not be processed if the client has failed to provide accurate job descriptions, timely feedback, or has any outstanding payments.
  2. Changes in Requirement: If the client’s hiring requirements change significantly during the recruitment process, Altariya reserves the right to decline the refund request.

6. Contact Information

For any inquiries related to the refund policy, please contact us at info@altariya.com
To raise a refund request, please contact us at support@altariya.com